Account Manager (AM)

We are building our client services team and require the services of a dynamic, versatile and professional Account Manager. The role will act as a go-between for the client and our various teams, being able to work with the commercial team on developing business proposals, with the production delivery team on planning projects and service delivery, and of course, with the client services team to manage customer accounts and ongoing requirements. The AM is expected to understand our pricing model, the details of our service offerings, and the nature of our clients industry and businesses. Our unique approach to client service allows us to differentiate ourselves, where the AM is the representative of the client internally, and is expected to be involved in all aspects of our clients work, from beginning to end.


The Account Managers’s responsibilities will include;

  • Being the overall point of accountability and Voice of Customer for allocated 444 Media client accounts in the company location
  • Developing and managing account activity schedules for routine client tasks
  • Writing internal briefs post client sign-off to book task level jobs into production and delivery team
  • Conduct campaign, production and delivery status updates regularly with delivery manager
  • Setting up meetings between the client and our internal teams for requirement reviews, scope clarification, planning, and briefing and de-briefing amongst other activities
  • Maintaining a log of client service and delivery issues and escalate where required
  • Working closely with delivery management to formulate delivery and account plans
  • Manage and track client budgets, billings, and invoicing according to plans and schedules
  • Together with the Production and Delivery team, supporting the commercial teams;
    • to interpret and respond to client and prospects briefs or requirements
    • to research and pitch materials for new and existing client deals
    • to assist with pricing estimates to new and existing clients
    • to manage delivery on-budget, and on-schedule, and on-quality
  • Reporting to client on campaign, project and media performance with the support of delivery teams
  • Planning, facilitating and attending client meetings for overall account health checks
  • Develop Digital strategies to support commercial and delivery teams, and clients businesses
  • Scheduling routine internal client review, client success, and client strategy working sessions
  • Regularly research digital and client industry trends /technologies and present ideas internally


Key Performance Indicators

  • Client Account Activity and Performance (Job Delivery)
  • Client Meetings (Relationship Building)
  • Client Satisfaction (Client Survey Data)
  • Client Retention (Post Initial contract term)
  • Client Revenue Growth (Existing book)


Requirements

  • Undergraduate Degree in Marketing, Communications, Business or related field
  • Minimum 2 to 3 years experience in similar client facing roles
  • Knowledge and Experience with Paid / Organic Social Media, SEO, SEM, Paid Digital Advertising etc
  • Digital Marketing and Project Management Qualifications / Experience an Advantage
  • Previous Digital Marketing Agency Experience highly beneficial


If you would like to apply, please email your Resume and Cover Letter to Ahmed@444media.com